## Introduction
Welcome to Freshdesker.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you use our website and services.
## Information We Collect
### Personal Data
When you use our services, we may collect the following types of personal data:
– **Contact Information:** Name, email address, phone number, and physical address.
– **Account Information:** Username and password.
– **Billing Information:** Credit card details and billing addresses.
– **Usage Information:** Information about how you use our website, products, and services.
– **Technical Information:** IP address, browser type, operating system, and other technical information.
### Non-Personal Data
We may also collect non-personal data that cannot be used to identify you, such as aggregated data about how users interact with our website.
## How We Use Your Information
We use the information we collect for the following purposes:
– **To Provide Services:** To deliver our consultancy services and manage your Freshdesk account.
– **To Communicate:** To respond to your inquiries, send you updates, and provide customer support.
– **To Improve Our Services:** To analyze usage patterns and improve our website and services.
– **To Process Payments:** To handle billing and payment transactions.
– **To Comply with Legal Obligations:** To comply with applicable laws and regulations.
## How We Share Your Information
We may share your personal data with third parties in the following circumstances:
– **Service Providers:** We may share your information with trusted service providers who perform services on our behalf.
– **Legal Requirements:** We may disclose your information if required by law or in response to legal requests.
– **Business Transfers:** In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new owner.
## Your Rights
You have the following rights regarding your personal data:
– **Access:** You have the right to request access to your personal data.
– **Correction:** You have the right to request correction of inaccurate or incomplete data.
– **Deletion:** You have the right to request deletion of your personal data.
– **Restriction:** You have the right to request restriction of processing your personal data.
– **Objection:** You have the right to object to the processing of your personal data.
– **Portability:** You have the right to request the transfer of your personal data to another organization.
To exercise any of these rights, please contact us at support@freshdesker.com.
## Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
## Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings.
## Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated policy will be effective upon posting.
## Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
**Freshdesker.com**
Email: hello@freshdesker.com
Address: Romania, Judetul Mures, Localicatea Ludus, Str. Turzii nr. 51B.