# Terms and Conditions
## Introduction
Welcome to Freshdesker.com. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
## Definitions
– **”Company,” “we,” “our,”** or **”us”** refers to Freshdesker.com.
– **”You,” “your,”** or **”user”** refers to the individual accessing our website or using our services.
– **”Services”** refers to the consultancy services provided by Freshdesker.com related to the configuration and optimization of Freshdesk accounts.
## Use of the Website
### Eligibility
By using our website, you represent that you are at least 18 years old and have the legal capacity to enter into these terms.
### Account Registration
To access certain features of our services, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date.
### Prohibited Conduct
You agree not to:
– Use our website or services for any unlawful purpose.
– Interfere with or disrupt the operation of our website or services.
– Attempt to gain unauthorized access to our website, services, or systems.
– Use our website or services to transmit harmful or malicious code.
## Services
### Description of Services
Freshdesker.com provides consultancy services for configuring and optimizing Freshdesk accounts. Our services include needs assessment, setup, customization, and ongoing support.
### Service Terms
All services are subject to availability. We reserve the right to refuse service to anyone for any reason at any time. Detailed service terms will be provided in the agreement you sign when engaging our consultancy services.
## Fees and Payment
### Pricing
Our service fees are outlined on our website or in the specific agreement provided to you. All fees are subject to change at our discretion.
### Payment Terms
Payments for services are due as specified in the agreement. We accept various payment methods, including credit cards and bank transfers. Failure to make timely payments may result in suspension or termination of services.
## Intellectual Property
### Ownership
All content, trademarks, logos, and other intellectual property on our website are the property of Freshdesker.com or its licensors. You may not use any of our intellectual property without our prior written consent.
### User Content
By submitting any content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content in connection with our services.
## Limitation of Liability
To the fullest extent permitted by law, Freshdesker.com shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services. Our total liability for any claims arising from these terms shall not exceed the amount paid by you to us for the services.
## Indemnification
You agree to indemnify and hold Freshdesker.com harmless from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of our website or services, your violation of these terms, or your violation of any rights of another.
## Termination
We reserve the right to terminate or suspend your access to our website or services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users of our website or services, us, or third parties, or for any other reason.
## Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your State/Country] for the resolution of any disputes arising out of or relating to these terms or your use of our website or services.
## Changes to These Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and the updated terms will be effective upon posting. Your continued use of our website or services after any changes constitutes your acceptance of the new terms.
## Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
**Freshdesker.com**
Email: hello@freshdesker.com
Address: Romania, Judetul Mures, Localitatea Ludus, Str. Turzii 51